Our Privacy Policy

Effective Date: February 11, 2025

Welcome to CreatiSphere! Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.

1. Who We Are

CreatiSphere ("we," "our," or "us") is an online platform dedicated to helping freelancers grow their businesses through courses, resources, and community networking.

For any privacy-related inquiries, you can contact us at:

Email: support@creatisphere.ai

2. What Data We Collect

We collect and process the following types of personal data:

• Account Information: Name, email address, password, and profile details when you sign up.
• Payment Information: If you purchase a course or service, we collect payment details via our secure third-party payment processor (we do not store payment information).
• Course and Community Data: Any content you submit in discussions, Q&A sessions, or networking spaces.

• Usage Data: IP address, browser type, device type, and browsing activity on our site.
• Cookies and Tracking: We use cookies and similar technologies to enhance user experience and track website performance.

• Social Media Integrations: If you sign in via LinkedIn or other social platforms, we may collect publicly available data linked to your profile.
• Marketing Data: If you join our waitlist or opt into our marketing communications.

3. How We Use Your Data

We use your personal data for the following purposes:

To provide our services – including course access, account setup, and customer support.
To process transactions – securely handling payments and invoices.
To improve our platform – analyzing usage data to enhance user experience.
To send marketing updates – only if you have given us explicit consent.
To comply with legal obligations – such as fraud prevention and GDPR compliance.

4. Legal Basis for Processing Your Data

Under GDPR (Article 6), we process your data based on:

• Contractual Necessity – to provide services you've signed up for.
• Legitimate Interests – to improve our services and security.
• Consent – for marketing and cookies (you can withdraw consent at any time).
• Legal Compliance – for tax, fraud prevention, and regulatory requirements.

5. How We Share Your Data

We never sell your personal data. However, we may share your information with:

Service Providers: Payment processors, hosting providers, and analytics tools (e.g., Stripe, Google Analytics).
Legal Authorities: If required by law for fraud prevention or compliance.
Business Partners: If you opt into collaborations, networking, or integrations.

All third-party providers comply with data processing agreements.

6. How We Protect Your Data

We use industry-standard encryption, access controls, and secure servers to protect your personal data. If a data breach occurs, we will notify affected users and authorities as required by law.

7. Your GDPR Rights

Under GDPR, you have the following rights:

Right to Access: Request a copy of your personal data.
Right to Rectification: Correct any inaccurate data.
Right to Erasure ("Right to Be Forgotten") – Request deletion of your data.
Right to Object: Stop certain processing of your data.
Right to Data Portability: Receive your data in a structured format.
Right to Withdraw Consent: Opt out of marketing emails at any time.

To exercise these rights, contact us at support@creatisphere.ai. We respond within 30 days as required by GDPR.

8. Cookies & Tracking Technologies

We use cookies to:

• Improve website performance
• Store preferences
• Track visitor behavior (Google Analytics, Meta Pixel, etc.)

You can manage or disable cookies via your browser settings or our cookie consent banner.

9. Data Retention Policy

We retain your personal data only as long as necessary for the purposes stated in this policy.

• Account & Transaction Data: Kept for as long as your account is active + 6 years for legal compliance.
• Marketing Data: Retained until you unsubscribe.
• Analytics Data: Anonymized for long-term trends.

10. International Data Transfers

If you are located in the UK, EU, or EEA, your data may be transferred outside these regions to our service providers (e.g., US-based hosting providers). We ensure these transfers comply with GDPR safeguards, such as Standard Contractual Clauses (SCCs).

11. Third-Party Links

Our website may contain links to third-party sites (e.g., LinkedIn, payment providers). We are not responsible for their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy as needed. The latest version will always be available on our website with the last updated date at the top.

13. Contact Us

If you have any questions about this policy or your data rights, contact us at:

hello@creatisphere.ai